Privacy policy

Probate Lawyers Australia is a website publishing general information about probate and deceased estate administration in Victoria. This policy explains what happens to information you provide through the website, and what happens when you choose to send an enquiry to the published enquiry address.

The website does not operate a visitor account system. The contact page embeds an online enquiry form provided through MatterFlow; information you enter in that form is transmitted to and held in MatterFlow. You can instead make an enquiry directly by email to the published enquiry address or by telephone.

If you make an enquiry through the online enquiry form, by email or by telephone, the information you provide will usually include:

• your name;
• your email address, and your phone number if you choose to provide it;
• a description of your situation, which may include details about a deceased person, a will, an estate or family members;
• anything else you choose to include in the form, in an email or in a telephone call.

The online enquiry form on the contact page is provided through MatterFlow, an enquiry system embedded in this website. When you complete and submit it, your details are sent securely to MatterFlow so that your enquiry can be received and responded to. This means:

• the information you enter in the form is submitted to and held by MatterFlow, not by this website's own pages;
• your enquiry is used to respond to you and to assess whether a lawyer can act, including any conflict checks;
• you can instead contact us by telephone or by email to the published enquiry address;
• please do not include unnecessary sensitive identity information in an initial enquiry.

Separately from the form, ordinary website hosting may still process information about your visit, as described below.

Information you send in an enquiry is used to read and reply to that enquiry, to work out whether the subject matter can be assisted with, and to carry out the usual conflict-of-interest checks before any lawyer agrees to act. If you go on to engage a lawyer, the information is then used for that legal work and for the record-keeping that professional and legal obligations require.

Enquiry details are not sold, and are not used to send you marketing you have not asked for.

Enquiries made through the online enquiry form are received and stored by MatterFlow, the enquiry service used for that form. Information sent in an enquiry may also need to be disclosed for the purpose it was provided for — for example to a court, a land registry or a revenue authority where a matter requires it, to a third party you ask to be dealt with such as a bank, superannuation fund or accountant, to the ordinary IT and document services used to read and store email, or where disclosure is required or permitted by law.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No transmission over the internet, including email, can be guaranteed to be secure, so please treat email accordingly.

Records connected with an enquiry or a matter are kept for the period required by the applicable professional and legal obligations, and are then disposed of appropriately. Estate records are commonly kept for a substantial period, because questions about an estate can arise years after it is finalised.

• This site does not require you to create an account or log in.
• We have not added advertising tags or advertising trackers to this website.
• If a Google Analytics measurement ID is configured, an analytics choice is shown. Analytics remains off unless you allow it, and declining does not affect your use of the website.
• If you allow analytics, Google Analytics receives limited information about page use, telephone and email link clicks, first interaction with the embedded enquiry form, guide enquiry links and site performance measurements. This website does not record a successful-submission event, because MatterFlow does not send a submission confirmation to it.
• Pages load fonts from Google Fonts, so your browser makes a request to that third-party service, which will receive your IP address.
• Our hosting and platform providers may process information about your visit, including standard server logs containing IP addresses, request details and technical error reports, for security, reliability and diagnostic purposes. We do not control the full detail of that processing, so we cannot make absolute statements about it.

You may ask for access to personal information held about you as a result of an enquiry, and ask for it to be corrected if it is inaccurate. Contact enquiries@probatelawyer.net.au or phone 134 134. If you are not satisfied with how your personal information or your complaint has been handled, you may raise it with the Office of the Australian Information Commissioner.

We may update this policy. The date at the top of this page shows when it was last updated. See also our website terms and disclaimer.